VALUE &
INNOVATION
Key Figures
20+
Years of Industry Experience
Over 20 years of experience in Information Technology,
aligning technology strategies with business objectives, resulting in business velocity, organizational maturity, and operating effectiveness.
99.11%
Average Employee Retention Rate
Average employee retention rate over the past four-year period. Highest level of employee satisfaction across IT departments in all categories, exceeding peer departments and company average satisfaction levels by 1-14 points.
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Associated with Anaplan
$450K+
Business Management Cost Avoidance
Delivered a value of $625K with significant agility, increased productivity, and better business outcomes through a custom ServiceNow app for Demand and Project Management while avoiding NRC and ARC.
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Associated with Anaplan
67%
Decrease in P1 & P2 Incidents
Reduced Priority 1 (critical) and Priority 2 (high) incidents by an astounding 67% through Event Management and process improvement.
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Associated with ServiceNow
98%
Reduction in Incident Noise
Reduced incident "noise" by 98% by correlating and de-duplicating incoming events.
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Associated with ServiceNow
10+
Years of Leadership Experience
Over 10 years of experience driving initiatives to successful completion while building and leading high-performant teams.
95%+
IT CSAT
Achieved a consistent FTE headcount from 2020 to 2023, exceeding the industry average CSAT score with a remarkable 95% rating for three consecutive years by leveraging automation and optimizing our workforce.
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Associated with Anaplan
275%
Enterprise Fulfiller Growth
Fulfillers increased significantly (2019 to 2023), representing organizational adoption across the enterprise (IT, SEC, WPS, HR, FIN, and more).
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Associated with Anaplan
$780K
Annual Cost Avoidance
Eliminated 9,600 hours of work annually via automated alert management, yielding $780K in annual avoidance.
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Associated with ServiceNow
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More to come...
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2
Hyper-Growth Software Companies
Part of two hyper-growth industry-defining SaaS companies, ServiceNow and Anaplan, where my direct contributions played an integral role in IT Leadership as both companies shaped and led the way in their respective industries.
342%
AI Bot ROI
Automated employee support and improved employee experience with an AI bot leading to $750K in savings in the first year.
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Associated with Anaplan
92%
Platform Heath Scorecard
ServiceNow overall platform health scorecard raised 6 points in 1 year (manageability, performance, security, upgradability, & user experience), above benchmark average for industry and size and parallel to fulfiller growth.
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Associated with Anaplan
50%
Reduction in MTTR
Reduced Mean Time To Respond by 50% with introduction of process improvements, skills development, and Event Management.
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Associated with ServiceNow
